Handling customer queries on Web Chat, E-mails and Social Media Educate current and potential customers with product and service information Maintain accurate customer records Identify and upscale priority issues to the Team Leader and Ops Team Actively participate in team meetings Key Performance Indicators: Handle all queries in a polite, professional manner Probe and troubleshoot customer queries, and provide a suitable and satisfactory solution Educate customers on services and processes Escalate any issues to the Team Leader Achieve agreed KPIs and Objectives Adhere strictly to shift schedules Adhere to laid down internal policies, procedures and processes Work collaboratively with the team Qualifications A Bachelors degree from any stream if a Fresher Minimum HSC with a minimum of 1 year of relevant experience Passionate about customer care Good typing skill Fluent in written and spoken English Able to work well under pressure and under minimum supervision A fast learner who is able to work with set targets Must be time flexible and able to work in a rotational shift system including Public holidays and weekends Additional Information IT Asset provided 5 Days working Health and vision Insurance Annual Bonus Overtime Payment Team Outings Education allowance (Training courses, Udemy, Coursera, etc.) Job Location: Remote #J-18808-Ljbffr Team Car Care / Jiffylube
...Chat Moderator Team Lead is responsible for maintaining a safe, welcoming, and inclusive online environment. They will also be the emotional support for any chat moderators who need additional support after being exposed to any sensitive or harmful content. Key...
...promote healthier lives, stronger families, and safer communities. We are currently seeking a motivated and passionate Psychiatric Mental Health NP (PHMNP) - Adult Outpatient Treatment Program (OTP) to join our dynamic team. If you're looking for an opportunity to make...
...Responsibilities Manage schedules and coordinate appointments. Handle correspondence and communication on behalf of the team. Assist with project management and tracking progress. Conduct research and compile reports as needed. Provide customer support and...
...Nurse Practitioner | Occupational Medicine Location: Delaware Employer: Consilium Staffing Pay: Competitive weekly pay (inquire... ...practitioners Our team of experts will assist with setting travel arrangements based on your specific needs Consilium...
...Friendly Faces Senior Care is seeking a full-time Virtual Assistant with prior in home care (private pay agency) experience to support our growing office operations. We are looking for someone who is organized, dependable, professional, and experienced in caregiver...